Families Matter

Please click here to view the Families Matter – Dec 2021 Update

Parent and Family Support Service (PFSS)

The PFSS recognise that at this particularly difficult time parents and carers may require emotional and practical support and that the heightened stress and anxiety of the current medical emergency will put additional pressure on families.

PFSS staff will provide a telephone support / advice service to families referred by schools and social care for parenting support / Special Educational Needs Disability Information Advice and support during this difficult time.

Where possible, English, Bengali, Somali and Turkish speaking practitioners will be available.

Advice and practical support is available for parents / carers from the: Family Information,

Advice and Support Team Advice line number – 020 7364 6489 (Mon – Fri 9.00 – 5.00pm)

Parenting advice and support is available for parents/carers and Social Care colleagues from the: Parental Engagement / Parenting Team Email: parenting@towerhamlets.gov.uk Telephone – 020 7364 6398 (Mon- Fri 9.00 – 5.00pm)

Information and signposting families to services from the: Family Information Service Telephone – 020 7364 6495 (Mon- Fri 9.00 – 5.00pm)

Local Offer – Online directory of services and information for children, young people, families and professionals in Tower Hamlets Visit: www.localoffertowerhamlets.co.uk

Holiday Childcare is available to Keyworkers from the: Holiday Childcare Scheme
All updates and information for booking the Easter scheme can be found on our website. Visit: www.towerhamlets.gov.uk/hcs